Police, emergency services and disaster response agencies need to adapt to a new operating environment: the public expects quick and effective responses to an evolving range of threats, yet funds are increasingly difficult to secure; where more and more information is at agencies’ disposal, yet up to 80 percent of it is unstructured and the vast majority is little more than noise. What is needed is a new, smarter approach, where masses of data can be transformed into insight, improved inter-agency collaboration, decision making and resource allocation—to deliver both greater efficiency and improved results. The IBM Center for Applied Insights and global public safety teams carried out primary and secondary research to shed light on this new approach. The research had two objectives. First, to identify the distinct competencies that leading agencies across all public safety and security domains are developing; and second, to quantify the potential benefits.
–Posted by Julie Yamamoto, Social Media Strategist, IBM Center for Applied Insights