[To deliver an exceptional client experience], “you have to LISTEN! LISTEN! LISTEN!” – Colleen Arnold, SVP IBM Sales & Distribution
January is National Mentoring Month. While there are many definitions and meanings for the word “mentor”, at the core, a mentor is a trusted advisor. This summer, I had the opportunity to mentor Leslieanne John, a star student at Pathways in Technology Early College High School, as she navigated the corporate world for the first time. As an intern, her project was to interview top executives at IBM about their career paths, views on technology, and their advice for young people starting in the technology world. Her sixth interview was with Colleen Arnold, who is not only Senior Vice President of IBM Sales and Distribution, but also a mentor to over one hundred IBMers. Colleen has a strong commitment to mentoring and somehow finds the time to schedule mentoring sessions into her insanely busy days. The act of mentoring seems to energize her, enabling Colleen to tackle her daily challenges with an incredible amount of passion and excitement. Read the full interview with Leslieanne and Colleen below:
Many organizational functions such as Marketing, Supply Chain and Finance are becoming increasingly sophisticated in their use of analytics to inform decision making and are seeing clear benefits in terms of business outcomes. With the abundance of data about people in organizations, it stands to reason that the Human Resources (HR) function could similarly benefit. Using analytics to extract and apply insights about the workforce is one of the biggest opportunities for HR, but is it an opportunity that is being realized? The IBM Smarter Workforce Institute commissioned new research to find out to what extent workforce analytics is being used today, and what unique factors enable or inhibit the application of analytics in HR.
This is part of Bill’s series of posts on the Internet of Things (IoT) topic
The Internet of Things (IoT) is in a stage of adoption very similar to what we saw in 2008-10 around cloud computing and in 2011-2013 around big data analytics. Those two trends have been fully defined, and enterprises are actively deploying mission-critical enterprise applications utilizing those technologies. In 2015 we will likely see increased hype around IoT, but we will also begin to see some companies take the lead and implement innovative IoT solutions that increase operating efficiencies, improve customer experiences and drive innovation.
As part of a #FridayFun series, we will be sharing one cartoon quote per week from the IBM Business Tech Trends study. These are actual quotes from the study respondents on when they first realized the value of big data & analytics. And what was YOUR AHA moment for big data & analytics?
Ever wonder how Retail’s Big Show earned its name? It’s home to a record-breaking 34,000 retail professionals who have all gathered in New York City for a unique, one-stop shopping experience. Fashion, technology and new ideas are all showcased at the NRF: it is a global runway for innovations sure to win over consumers.
Recently, the IBM Center for Applied Insights conducted in-depth interviews with 138 security leaders to gain insight into how security leaders are tackling their greatest challenges today.
As you’d expect, cloud security was top of mind.